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Customer Reviews & Testimonials

Our clients agree, for pest control solutions in Essex, including Chelmsford, Colchester and Brentwood, Pest Defence offer unbeatable service. Fast, effective and practical wildlife management is what the team are passionate about. But don’t take our word for it! Have a read of our customer reviews and testimonials.

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  • "I called Pest Defence Ltd about 10am on a Sunday morning to explain that I thought we had a problem with a rat; by 11.20am Joe had arrived. Joe was very professional, thorough & explained everything he was doing & why. Based on this first visit the cost was well worth it as it includes all follow up visits until the problem is solved. Based on this experience I’d thoroughly recommend Joe & Pest Defence Limited."

    - Simon

  • "We have always found Pest Defence an excellent company in every way, over the past 10 years. Joe who carries out our routine pest control check, is a delightful, helpful young man. He is polite, courteous, and professional. Any problems we incure in between regular visits, wasps, bees, ants, Joe immediately responds. Nothing has ever been too much trouble for him. He is always punctual, in fact often going beyond the call of duty. I cannot recommend Joe highly enough, he excels at his chosen professional, has a fantastic, friendly, kind personality. 5 star company. "

    - Mrs June Hiscott

  • "From the first point of contact with pest defence, they were very helpful. Joe was punctual, friendly and sorted the issue. Follow up visits happened exactly when he said they would. would highly recommend this company. "

    - Olivia

  • "Had sam visit me on 3 occasions now .He is very friendly & polite He never lets me down when he makes appoinments .explains everything to me .He is very knowledgeable about his job .nothing is to much .very happy would use again definatly recommend him .5⭐ service "

    - Denise From Hockley

  • "Excellent service. They made something that could have been quite stressful quite simple. Reasonable prices and thorough follow up. Trevor was very helpful. Thank you and will definitely use again if needed. "

    - Ryan

  • "From the first point of contact with pest defence right up until the problem was taken care of the service was first class. Joe Bailey was assigned to my pest problem. He was punctual, his assessment of the problem was precise and the method to eradicate the problem was completely successful. Follow up visits happened exactly when he said they would, he was happy to share different prevention methods with me and his knowledge of pest control was very impressive. He was a pleasure to have around and i would recommend this service to anyone with a pest problem."

    - James Sams

  • "Joe Bailey cheerful efficient and finally successful. Great patience, lots of information, would definitely want him back if the problem now solved ever arises again. Thank you Joe, from Moorswood"

    - Anonymous

  • "I was very happy with the advice given by Jo this morning from Pest Defence. He explained everything clearly and showed me pictures of what a bed bug infestation looks like. He turned up within the time slot allocated. Fortunately we didn’t have anything for him to treat! Would highly recommend him! He obviously knows his stuff! "

    - Louise Da Costa

  • "We cant thank you guys enough. We had a persistent problem with being bitten, which we incorrectly believed was down to flees. When Joe from the Chelmsford team arrived and heard of our issue he asked us if we had been on holiday recently, and unpacked our suitcases on our bed. The penny dropped, this is excactley what we had done and we had started to get bitten aa couple of weeks later. It appears we had transported some bed bugs from portugal! Joe set about searching all bed rooms, methodically going through each one before pinpointing one area where they had congregated. We were shocked but relieved that Joe had located the problem and was able to deal with it for us. The included follow up treatment two weeks later really gave us piece of mind although it wasnt really needed as they were all dead from the first one. Thank you Joe!!!"

    - Anonymous

  • "This was the second time we have used Pest Defence to deal with a problem. Response time from my initial telephone call was quick and Andrew Lock identified a rodent problem in our loft on his first visit. Following the first treatment, the problem seemed to have been eradicated within two days and two subsequent visits confirmed that no further evidence was found. I have no hesitation in recommending Pest Defence and would certainly use them again."

    - South Woodham Ferrers Resident

"I am writing to say how extremely grateful and indebted we all are for the service provided by Pest Defence and to compliment you on your staff and their knowledge and commitment.

You will recall that we had suffered from a persistent rat problem for the previous two and a half years and three other pest control companies had failed to eliminate the problem, but in just a few weeks you located and rectified the cause of the problem and eradicated the rats.

Since then we have enjoyed a rat free home and family life is back to normal. I thought it only right that I should thank you before it becomes too distant a memory.

We have already recommended Pest Defence to friends and family and we will not hesitate to call you again if ever we need to. We only wish we had found you earlier."

- J Parker, East Hanningfield

"In a world where we are so quick to criticise, I would like to draw to your attention to how very impressed we have recently been with the work of Pest Defence Ltd.

You have been visiting our site for some time and have always given us very good service, but in the past couple of weeks you have been exemplary.

We have just had a new build completed and have had an unexpected infestation of mice. Pest Defence were extremely prompt in attendance to the problem and very tenacious in finding the source of entry and understanding their activity patterns in order to eliminate the problem quickly.

I have been hugely impressed with the work and efficiency of Pest Defence Ltd, but most importantly, your attitude."

- S Harwood, Epping

"As a major salad cress grower it is essential that Pest Control and Environmental Hygiene is carried out by a reliable and efficient contractor, this together with reliability and a good response time.

After using two nationwide contractors it was found that the response time and service deteriorated, but costs rose.

It was decided to use a local based pest control company and I have no reason to fault Pest Defence Ltd and will continue to contract them to undertake any work required in their field. At present a saving of 40%."

- K R Templey, Dawndew Salads, Chelmsford

"I am pleased to confirm that Pest Defence Limited have been contracted to provide pest control services at our site for over five years during which time we have been completely satisfied with their services.

The services provided by Pest Defence Limited have always been completely reliable in all routine and emergency operations giving prompt and efficient response when needed. Their staff have always been polite, enthusiastic and trustworthy and have always demonstrated a high level of technical expertise.

I would have no hesitation in recommending their services to any prospective organisation."

- W A Robinson, J Knight, London

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